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“What impressed us most were his engaging communication style, his passionate commitment to raising standards in recruitment, his personal commitment to advancing the skills of his team of recruiters, and his compelling vision not just for his business but for his clients and candidates, too” At the start of 2016, Nationwide Building Society faced a talent acquisition challenge.
The increasing volume of hard-to-fill technically specialist roles represented a concern for a company with no employer brand presence in those labour markets.
• Achieving these results has required not only application of deep resourcing expertise and change leadership skills in the resourcing and HR department, but also well-honed expertise in commercial knowledge, business knowledge, stakeholder engagement and influencing skills to get the senior leadership of the organisation to buy into the new approaches and models.
• These results have made a sizeable contribution to the company achieving its cost:income ratio for the business, reduced risk in these areas, and enabled it to free up money to invest in other initiatives, both inside and outside HR.
• Babb has driven the recruitment strategy and written a training plan to develop those staff in the business.
He has written a ‘playbook’ of how to deliver a best-in-class recruitment service and created a modular programme (The Harrington Starr University Programme) that has developed people who have never worked in a professional environment into top recruitment performers.
• Between October 2016 and October 2017, revenue grew 280% while monthly recurring revenue grew 172%.The number of customers went up 167% within 18 months of the launch. • In just 18 months since Beckitt started selling Source Breaker, it is now serving more than 4,000 users across 280 agencies worldwide.• Source Breaker has also innovated in the selling and onboarding areas – such as the three-month break clause for new customers to limit their risk, and the high-touch implementation and training process.He provides external mentors to help new managers develop, and every staff member has had external training or qualifications funded by the company.
The entire leadership team has worked their way up into their roles – since launch, no one has been hired in above existing staff.
Babb runs the Financial Services Technology Breakfast events and has launched Harrington Starr TV.